I thought it was impossible to be worse than French bureaucracy.  I really did.  But AT&T has done it.  They embody a whole ‘nother level of incompetent.

It started with the move.  We were in the dark ages for a solid week waiting for the technician to come connect our new house to the Internets, and that was only after pulling some strings to get them to move up the install date.  We didn’t change service or anything, just location.

We then decided to cancel our service and save some money by having a different roommate sign up for a new user promotion.  It’s totally legit.  Like intelligent people, we planned far in advance to cancel on the 10th and scheduled an appointment for the new service to get installed that same day.  No more dark ages for us!

But…they cancelled our service 2 days early, on the 8th.  Because AT&T is incompetent.  We had a technician come out that day, on the 8th, because we originally thought it was a technical problem.  He confirmed that it wasn’t.  And of course he doesn’t have access to our account to unblock it, because no one in that freakin company talks to each other.

This is the ridiculous conversation I had with someone who probably wasn’t named Robin:


I can’t even.

Part 2, Part 3