In case you missed them, here’s Part 1 and Part 2.

At this point we’re all super frustrated with the whole AT&T system and not getting anywhere.  So we suck it up for 2 days since the new service is supposed to start soon.

And then the 10th rolls around, when our new internet installation was supposed to happen… and the technician never shows up.  Apparently AT&T changed the appointment to the 19th without notifying us.  Bastards.  That’s just mean.

Will spent a day on the phone with AT&T, making his way up the chain of command until he found a seemingly important manager, Jeff.  Jeff sounded like a really nice guy, very sympathetic.  He listened to our story and promised to expedite our process.  We’d have internet installed within a day or two, with cable coming later.  Fine.

And then:

att4

Will almost threw his phone out the window at that point.  I mean, this is an inherently and deeply flawed system.  What kind of company gives total access of a customer’s account to one single person!?  How can a manager not override that!?

So Jeff promises to call back the next morning after getting the sales representative to unlock our account… and he never calls.  Whomp whomp.  Summer, Stan, and Shelley also promised to call back at various points in the process and never did either.  Never date anyone from an AT&T call center.

We think that Jeff’s job is basically to just talk people down from a state of immense frustration and then never get back to them.  I mean, it totally worked.  We totally believed that he was going to call us back and figure things out.  Scalawag.  Rapscallion.

In other news, we’re switching to Comcast and they came yesterday!  I’ve heard bad things, but my experience was pretty freakin great.  More on that later.  Suck it, Jeff.

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